5/10/2023 0 Comments Asterisk dtmfI want all to be in a 3 way call,customer will do some stuff in the IVR while agent is in silent and once ivr is done ,agent will continue his communication with the customer. I checked Blind transfer option,but that is completely forwarding the call to IVR and hanging up the agent session and moving to next call.But that is not i want. ![]() We are getting complaints from the customers like "I didnt press the key.Agent has pressed it without my knowledge.etc." Or else System should not recognise the dtmf from agent or agent should not have option to pass DTMF. Now,the customer & Agent both will be able to key in the DTMF.Įven though agent presses ,system should be able to log the data. In the IVR,let us say "Press 1 to do some thing". ![]() Now,IVR-Agent-Customer were in one conference. An incoming call came and got routed to an agent.Īgent spoke for some time and using the "Transfer-Conf" button,he transfered the call to some other IVR menu using "Dial with Customer" button.
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